REFUND & EXCHANGE POLICY
How to start a return or exchange
Simply email us at customerservice@loudbrandstudios.com with your order number and the item details. Our team will guide you through the next steps.
What items can be returned?
- Returns must be requested within 10 days of delivery.
- Items must be in their original packaging, with tags still attached.
- Items must be unworn, unwashed, and free of odours, stains, make-up marks, rips, or tears.
- We reserve the right to refuse any return or exchange that does not meet these requirements.
Items that are non-returnable
- Sale items all discounted items are final sale.
- Swimwear and gift cards (for hygiene reasons)
Faulty Items
If your order arrives damaged or defective, please email us within 7 days (UK) or 10 days (international) of delivery with photos. We’ll arrange a replacement or refund at no extra cost.
Can I exchange instead of a refund?
Yes. If you need a different size or style, email us within 10 days. Once your original item is received and approved, we’ll send your exchange. Customers cover the cost of return shipping.
When can I expect to receive my refund?
Once we’ve received and inspected your return, we’ll email you to confirm approval. Refunds are issued as store credit in the form of a credit note, which can be used towards any future purchase. Store credits are processed within 5–7 business days.
Each piece at Loudbrandstudios is carefully handmade in-house, with many crafted from recycled materials. Because of this, we encourage mindful purchasing. If you’re ever unsure about sizing or fabric details before ordering, please reach out to us at customerservice@loudbrandstudios.com we’ll happily guide you to make the best choice.
Still have questions?
Email us anytime at customerservice@loudbrandstudios.com and we’ll be happy to help.
