EXCHANGE POLICY

At Loudbrandstudios we thrive on being able to make you the most exclusive statement pieces that are great quality, as all our garments are carefully  hand made in-house to order.

 

DEFECTS

Every garment is thoroughly checked before it is sent off. 

We do not offer a refunds policy but  an exchange policy for defects and damages within the first 7 days for UK customers and 14 days for international

1. Send an email to info@loudbrandstudios.com stating the garment item name on the site.
2. Please provide us with a description or a picture of the defect/damages
3. Once we have received your new preferred size we will provide you with the address the garment needs to be sent back to.
4. Once we have received your item we will send a replacement out you.
5. Please note we reserve the right to refuse any items sent back that have been worn and has had tags removed.
6. Item(s) used, washed, or damaged will be sent back to the address listed on your order. 
7. Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or makeup stains. 

 

SIZING ISSUES

We want everything to fit you perfectly, but we understand the the right size may not always be chosen for this reason we offer an exchange policy for  sizing issues within the first 7 days for UK customers and 14 days for international customer.

 Please refer to size guide.

1. Send us an email at info@loudbrandstudios.com stating the garment item name on the site, the size you ordered and the size you would prefer.
2. Once we have received your new preferred size we will provide you with the address the garment needs to be sent back to.
3. Once we have received your item we will check it has met all our requirements for exchanges and issue you with your preferred size and send this out to you.
4. Please note we reserve the right to refuse any items sent back that does not adhere to our exchange policy.
5. Item(s) used, washed, or damaged will be sent back to the address listed on your order.  
6. Please try on the clothes with caution, as we will not accept clothes that have acquired a scent of perfume and/or makeup stains. 

 

If your original choice of item is not in stock we will issue you a Credit Note which can be used within 185 days of your original purchase. 

Please note Loudbrandstudios does not cover any exchange costs, however we will be responsible for the cost of sending back your replacement only.

Please keep proof of all postage documents as Loudbrandstudios will not be liable for any lost items sent back. 

For any other enquiries please email us at info@loudbrandstudios.com  

Please allow  up to 24 hours for a response.